EXCELLENT  
  
 Based on 250 reviews 
 
 
  
 
 
 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Judith MD-Kelsey 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
This company stands behind their product and customer service is top notch.  I have been a customer of theirs for almost 10 years now and would highly recommend them.  If you want a world class customer experience, this is the company for you.  My concern was resolved immediately as has always been my experience with them, and I even feel they went above and beyond to make sure all was right.  Thank you!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 LeRoy Gilbert 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
The Service that I received from C M I
Exceeded my Expectations 👍 !!
I received more parts than I had ordered but I needed them to complete my project !
My kitchen faucet has a Lifetime Warranty so I did not have to pay for the replacement parts either, NO QUESTIONS ASKED !! Jason in parts was Very Knowledgeable and assisted me to get the correct parts !! Thank You Very Much 👍
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Larry Cicale 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I contacted CMI to inquire about availability and cost for a replacement part I needed for my kitchen faucet. After a short talk, I was informed that my part would be shipped and I should expect it in 5 to 7 days.
The part arrived today, 5 days after my call. It was the correct part and installed with no issues.
I couldn't be more satisfied with the quick and efficient service I recieved from CMI. No questions asked, quick service, and superlative customer support of their products seems to be be a top priority.

Update: 04-06-26
I had a second issue I brought up to CMI this past week. On Monday I sent an email asking about an issue, and on Friday I received a part. Again, no questions asked. You can't complabout this type of product support. It can't get any better than this when it comes to customer service.
Thanks,  to the staff at CMI!

Update 10-22-26
The continued support I have received from CMI has been outstanding. The minor issue i had,  has been solved quickly and with no difficulty. I will continue to conduct business with CMI. I highly recommend this company.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 AJ 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
We had an issue with our Tuscany Piqua kitchen faucet losing pressure. I contacted CMI and they were quick to respond and provide solutions including a replacement sprayer head to address the issue. Excellent customer service. I highly recommend CMI.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Ron Lawhead 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Fast, friendly service!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Diana Lafford 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I needed a sprayer head for my kitchen faucet.  I called the customer service number on the original carton that my faucet set came in.  My call was answered by voice mail and I left a message.  I thought my no one would ever respond.  What a pleasant surprise when ai got a call back from a very pleasant gentleman.  He listened to my request, took my information, never asked for any money.  He told me that he would ship me 2 sprayer heads and that what I received in the mail.  I can’t tell how happy that I am with this business.  The sprayer head work perfectly and I am very satisfied.  Thank you!

Diana L.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Mark Rankin 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Excellent customer service!  I contacted CMI regarding a shower faucet not flowing correctly after about 7 years of use. They determined the cartridge and pressure controllers needed replacement and sent out the correct parts.  I received them in less than a week.  Very good instructions were included.  I replaced the parts and the faucet works like new.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Sammy P 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I called for a part on my faucet and they sent it out right away. Thank you for your assistance and quick response with my issue!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Stanley Leavitt 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I neded a replacement part  they were fast and helpful on getting it to me
  
 
  
 
 
 
  
 
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