Leave Us a Review
Best phone service ever.
Had a problem with the shower head not getting hot enough hot water. Called the company, and a real person answered the phone, she transfer me to
Jason, and Jason had the problem the problem taken care of in less than 5 minutes.
Response from Compass Manufacturing International
Fred,
Thank you for sharing your experience! It’s great to hear that Jason was able to resolve your shower head issue quickly and efficiently. We aim to provide prompt and helpful service, and it’s wonderful to know we met your expectations. If you need any further assistance in the future, please don’t hesitate to reach out – we’re always happy to help!
Tuscany faucet repair parts
Jason fixed me up with the parts to repair my Tuscany faucet without any issues. He was knowledgeable about the parts I needed. Very friendly and helpful.
Response from Compass Manufacturing International
Randy,
Thanks for the 5-star review! We’re so glad Jason could “fix you up” with exactly what you needed – we are prideful in our employees extensive knowledge when it comes to our products. If you ever need help again, don’t hesitate to reach out. We’re always here to keep things running smoothly – no hassle required!
Friendly service
I had no problem getting immediate help for my problem with a shower faucet. The rep on the phone said the part we needed would not be charged to us and would be sent out in the mail that same day. He was very helpful and friendly.
Response from Compass Manufacturing International
Teresa,
Thank you for sharing your experience! We’re glad to hear our team was able to assist you promptly and resolve the issue with your shower faucet. It’s always our goal to make things flow as smoothly as possible—just like your newly fixed faucet! If you ever need anything else, don’t hesitate to reach out. We’re here to help and always happy to deliver the right parts with a smile!
Kitchen Faucet
We purchased a Faucet from this company and had it several years. The handle started slowly creeping down to where water would come on. I called the company to see what part I needed and it was a cartridge that had worn over time and the guy I talked to was very nice and very helpful. He sent me out the part I needed and my husband said this morning with the way they have been we will always buy their products from now on. I told the guy I talked to they had a great company. There is nothing they could have done for us to make us any happier. Thank you for the friendly employee and his knowledge and that you for the part needed! Your company is beyond fantastic for me!
Response from Compass Manufacturing International
Jo,
Thank you so much for your wonderful feedback! We’re delighted to hear that our team was able to assist you in getting your faucet back to perfect working order. It’s great to know that our customer service and quality products have earned your continued trust. We truly appreciate your kind words, and we’re honored that your husband gives us an official seal of approval. Your satisfaction means the world to us, and we look forward to serving you again in the future. Thank you for being such a valued customer!
Great service
I called to order a new kitchen faucet head and to my surprise they said there was no charge, the faucet head was warranty. I received the new faucet head a few days later. Great service and no extra effort required. Thank you!
Response from Compass Manufacturing International
Jeff,
Thank you so much for sharing your experience! We’re so glad we could take the stress out of the situation and provide you with a hassle-free replacement. It’s always our goal to make things easier for our customers, and we’re happy to know you received the new faucet head quickly. If you ever need anything else, we’re just a call away!
Replacement parts
The customer service did a great job handling my issue with replacement parts that now got my faucet running like new. They were friendly and listened to my needs!
Response from Compass Manufacturing International
Justin,
Thank you for the fantastic review! We’re thrilled to hear that our customer service team got your faucet running like new. It’s always our goal to listen, help, and get things flowing smoothly again! If you ever need anything else, just give us a call – we’re always ready to turn any drip into a victory!
lifetime warranty
When I called in due to my faucet leaking, there was no hesitation in sending me the replacement part..
Response from Compass Manufacturing International
Steven,
Rest assured, our warranties are designed to cover your products within the specified warranty period and terms! If you ever have any questions about the terms and conditions for your specific product, or need assistance, our friendly customer service team is always here to help. Just reach out Monday through Friday from 8 a.m. to 5 p.m. EST at 1.800.626.3525– we’re happy to assist!
Excellent customer service
I installed their new tub fixture kit and broke a piece of the downspout while installing it. A two minute phone call later, and they sent out a replacement part free of charge.
Faucet Drain
I purchased a set of Tuscany faucets and the push style stopper was broken I emailed on a Saturday afternoon and received a response first thing Monday morning ! Fast and courteous, gave Jason my details and a replacement part was mailed out next day. I received it the time Jason said it would arrive. Best experience I have had with a warranty / part issue. I would give 6 stars if possible. Way to go CMI .. keep it up.
Response from Compass Manufacturing International
Paul,
Thank you for the glowing review! We’re thrilled that our team member Jason was able to to promptly address your issues and resolve them in a timely manner. We’re flushing at the idea of 6 stars–but we’ll take the 5 and promise to keep delivering fast, friendly service like we always do. Thanks for making our day with your kind words!
Excellent customer service
We had an issue with paint flaking off drain stopper and I received a response from customer service within 30 minutes of emailing. Replacement being sent immediately.
Response from Compass Manufacturing International
Andrea,
Thank you for sharing your five-star experience! We’re so glad to hear our customer service team was able to quickly and efficiently help you. We understand how frustrating issues like paint flaking can be, but we’re happy to know that we were able to resolve it by sending a replacement right away! Your satisfaction is always our number one priority, and we truly appreciate you taking the time to share your feedback. If you ever need further assistance, contact us from Monday to Friday, 8 a.m. to 5 p.m. EST at 1.800.626.3525.