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Temperature regulation issue with Tuscany Marianna faucet
I contacted Tuscany regarding our inability to get warm enough water in our new shower faucet.
I received a reply the next day, with detailed instructions and an attached guide to adjust it for ourselves.
We were delighted with the new temperature range, and appreciate the quick, thorough, and detailed response.
Thank you!
Great service
Had a dripping drink faucet and contacted CMI for warranty information and within a few hours I had the new part coming. Fast email response and part delivery. Great customer service, thanks.
Always fast service and knowledgeable staff.
Order parts for my kitchen sink faucet. Customer service is great here every time. I give them my model number and what parts i need or what problem i am having and within a few days i have my new parts to install.
Product identification
You have such a great product. I have 4 of your water closets and they flush great. Your faucets are high quality but there is one thing I wish you would do. For example, Delta and Moen both put there names on each faucet. As a plumbing wholesaler this is a tremendous help when it comes to repair and it helps the end user to know where to go for parts.
Problem solved!
Had an issue with a faucet me and wife purchased. I reached out to one of the reps name Ron, he asked a few questions and told me he was sending me a new part (faucet) in the mail. This is truly what I call customer service.
Quick and easy
Had problem with aerator in bathroom faucet. Called, connected quickly, explained problem, got replacement ordered. That simple. Came 4 days later. Problem solved! Contact person was friendly and understood issue.
Response from Compass Manufacturing International
Tom,
Thank you so much for your kind words! We’re glad to hear that we could resolve the issue with your bathroom faucet quickly and easily. We truly appreciate your feedback and are happy that our team was able to assist you with simplicity. If you need anything else, don’t hesitate to reach out!
replace faucet
After hot water heater was installed, we had a problem with the kitchen faucet. Faucet was sent to us and the Hero guy installed it. Everything went smoothly. thanks
Response from Compass Manufacturing International
Karen and Gary,
Thank you for the five-star review! We sincerely apologize for the issues with your kitchen faucet installation. At CMI, we strive to provide the best in our products, services, and support, so we’re sorry for any inconveniences you may have faced. We are relieved to hear that after we sent you a replacement, everything is now running smoothly! Providing fast, hassle-free support is a top priority for us. If you ever need further assistance, don’t be afraid to reach out.
Excellent customer service
I received prompt and courteous assistance with questions about a Tuscany tub and shower faucet. Jason was thorough as to what and why two installation requirements existed.
I will research and source more products within the line of your company based on my experiences Interaction today.
Response from Compass Manufacturing International
Dix,
Thank you for your kind words and five-star rating! We’re thrilled to hear that Jason was able to provide you with the helpful assistance you needed regarding the Tuscany tub and shower faucet. It’s great to know that you had such a positive experience, and we truly appreciate your intention to explore more products from our line. If you have any more questions or need further assistance, please don’t hesitate to reach out. CMI is always here to help!
Tuscany Marianna Elite One Handle Shower Only Faucet
I just spoke with Jason. I had some questions about the shower mixing valve. The water was just lukewarm warm and I needed to remedy this issue. Jason was very knowledgeable and explained exactly how I could fix it.
Please thank Jason for being very helpful.
Response from Compass Manufacturing International
Henry,
Thank you so much for sharing your experience! We’re thrilled to hear that Jason was able to help you with your shower mixing valve and provide the guidance you needed. We’ll be sure to pass along your kind words to him — he’ll be delighted to know he made a difference! If there’s anything else we can assist with, please don’t hesitate to reach out.
Reliable, High-Quality Products & Outstanding Support!
We’ve had the pleasure of working with CMI for a while now, and they continue to impress. Their toilets, sinks, faucets, and kitchen & bath accessories are high-quality, competitively priced, and available in a wide variety of styles and excellent color options to fit different customer needs.
Beyond their great products, CMI’s customer service is top-notch. Their team is responsive, easy to work with, and always willing to go the extra mile to ensure a smooth experience. Shipments are consistently quick, which helps us keep projects on schedule.
Overall, CMI is a fantastic manufacturer to partner with, and we highly recommend them to anyone looking for reliable, well-made kitchen and bathroom products with outstanding support.
Response from Compass Manufacturing International
Chris,
Thank you for this five-star review! It has been a pleasure to work with you, knowing that we’ve been able to support you with our high-quality products and reliable service. Our team is committed to making every experience as smooth and seamless as possible, and it’s amazing to know that we’re succeeding in that goal. We truly value the partnership we’ve built with you and look forward to continuing to support your projects in the future! Thank you for your trust and kind recommendation.