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Extremely fast reply
Best customer service I have experienced in years! Immediate response to emails and very easy process!
Replacement under warranty of faucet valve
We have a small bar faucet (Plumbing World Model 6737001) purchased and installed in 2018. It was dripping slightly at spout. After contacting the warranty service area for help I received a text from Jason Lopez the following morning with assurance that our faucet was covered. He continued to resolve the issue, send replacement parts, communicated through the entire process, and we received the parts within 9 days. It has been installed and faucet is working properly. Best service I have experienced, period!
Response from Compass Manufacturing International
Tom,
Thank you for your kind words and for taking the time to share your experience! We’re glad our team member Jason assisted you effectively and that your faucet is now drip-free due to this support. Providing timely and reliable service is very important to us at CMI, and it’s great to know we met your expectations. We truly appreciate your support and hope to continue receiving it, period!
Happy customer
Great customer service. Jason was quick to respond and very knowledgeable.
Response from Compass Manufacturing International
Lauren,
Thank you for leaving us a 5-star rating! At CMI, we strive to provide excellent customer service and we’re glad you’ve experienced that with us. Hearing about our customer’s satisfaction motivates us to do our best, day in and day out. Your support means the world to us, and we can’t wait to exceed your expectations every time you choose us.
Temperature regulation issue with Tuscany Marianna faucet
I contacted Tuscany regarding our inability to get warm enough water in our new shower faucet.
I received a reply the next day, with detailed instructions and an attached guide to adjust it for ourselves.
We were delighted with the new temperature range, and appreciate the quick, thorough, and detailed response.
Thank you!
Response from Compass Manufacturing International
Marcia,
Thank you for your wonderful review! We’re thrilled to hear that we were able to resolve the issue with your shower faucet and that you’re now enjoying the new temperature range. We always strive to provide quick, thorough, and helpful support, and we’re glad that our instructions and guide did exactly that. If you ever need assistance again in the future, don’t hesitate to reach out. We’re here to help!
Great service
Had a dripping drink faucet and contacted CMI for warranty information and within a few hours I had the new part coming. Fast email response and part delivery. Great customer service, thanks.
Response from Compass Manufacturing International
Donald,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a positive experience with our customer service team. Providing quick and helpful support is our top priority, and it’s great to know that we were able to meet your expectations. Don’t hesitate to reach out if you find yourself needing assistance again, we’re always here to help and ensure you have the best possible experience!
Always fast service and knowledgeable staff.
Order parts for my kitchen sink faucet. Customer service is great here every time. I give them my model number and what parts i need or what problem i am having and within a few days i have my new parts to install.
Response from Compass Manufacturing International
Robert,
Thank you for your five-star review! We’re so happy to hear that you consistently have a positive experience with our customer service team. It’s our pleasure to help you get the right parts for your kitchen sink faucet, and we’re glad we’ve been able to meet your needs quickly and efficiently. If you ever need assistance again, don’t hesitate to reach out—we’re always here to help!
Product identification
You have such a great product. I have 4 of your water closets and they flush great. Your faucets are high quality but there is one thing I wish you would do. For example, Delta and Moen both put there names on each faucet. As a plumbing wholesaler this is a tremendous help when it comes to repair and it helps the end user to know where to go for parts.
Response from Compass Manufacturing International
Anthony,
Thank you for your valuable suggestion! We’ll be sure to pass it along to our QC Product Manager and leadership team for consideration. We’re always looking for ways to improve and enhance our products. Should you need any assistance with your CMI products in the future, please don’t hesitate to reach out to our customer service team—we’re here to help and ready to assist you right away!
Problem solved!
Had an issue with a faucet me and wife purchased. I reached out to one of the reps name Ron, he asked a few questions and told me he was sending me a new part (faucet) in the mail. This is truly what I call customer service.
Response from Compass Manufacturing International
J Carney,
Thank you for your kind words! We’re thrilled to hear that Ron was able to assist you and send a replacement part. We pride ourselves on providing excellent customer service, and it’s great to know that we hit the mark for you. If you ever need any further assistance, don’t hesitate to reach out. We’re always here to help!
Quick and easy
Had problem with aerator in bathroom faucet. Called, connected quickly, explained problem, got replacement ordered. That simple. Came 4 days later. Problem solved! Contact person was friendly and understood issue.
Response from Compass Manufacturing International
Tom,
Thank you so much for your kind words! We’re glad to hear that we could resolve the issue with your bathroom faucet quickly and easily. We truly appreciate your feedback and are happy that our team was able to assist you with simplicity. If you need anything else, don’t hesitate to reach out!
replace faucet
After hot water heater was installed, we had a problem with the kitchen faucet. Faucet was sent to us and the Hero guy installed it. Everything went smoothly. thanks
Response from Compass Manufacturing International
Karen and Gary,
Thank you for the five-star review! We sincerely apologize for the issues with your kitchen faucet installation. At CMI, we strive to provide the best in our products, services, and support, so we’re sorry for any inconveniences you may have faced. We are relieved to hear that after we sent you a replacement, everything is now running smoothly! Providing fast, hassle-free support is a top priority for us. If you ever need further assistance, don’t be afraid to reach out.