Leave Us a Review
Excellent customer service
I received prompt and courteous assistance with questions about a Tuscany tub and shower faucet. Jason was thorough as to what and why two installation requirements existed.
I will research and source more products within the line of your company based on my experiences Interaction today.
Response from Compass Manufacturing International
Dix,
Thank you for your kind words and five-star rating! We’re thrilled to hear that Jason was able to provide you with the helpful assistance you needed regarding the Tuscany tub and shower faucet. It’s great to know that you had such a positive experience, and we truly appreciate your intention to explore more products from our line. If you have any more questions or need further assistance, please don’t hesitate to reach out. CMI is always here to help!
Tuscany Marianna Elite One Handle Shower Only Faucet
I just spoke with Jason. I had some questions about the shower mixing valve. The water was just lukewarm warm and I needed to remedy this issue. Jason was very knowledgeable and explained exactly how I could fix it.
Please thank Jason for being very helpful.
Response from Compass Manufacturing International
Henry,
Thank you so much for sharing your experience! We’re thrilled to hear that Jason was able to help you with your shower mixing valve and provide the guidance you needed. We’ll be sure to pass along your kind words to him — he’ll be delighted to know he made a difference! If there’s anything else we can assist with, please don’t hesitate to reach out.
Reliable, High-Quality Products & Outstanding Support!
We’ve had the pleasure of working with CMI for a while now, and they continue to impress. Their toilets, sinks, faucets, and kitchen & bath accessories are high-quality, competitively priced, and available in a wide variety of styles and excellent color options to fit different customer needs.
Beyond their great products, CMI’s customer service is top-notch. Their team is responsive, easy to work with, and always willing to go the extra mile to ensure a smooth experience. Shipments are consistently quick, which helps us keep projects on schedule.
Overall, CMI is a fantastic manufacturer to partner with, and we highly recommend them to anyone looking for reliable, well-made kitchen and bathroom products with outstanding support.
Response from Compass Manufacturing International
Chris,
Thank you for this five-star review! It has been a pleasure to work with you, knowing that we’ve been able to support you with our high-quality products and reliable service. Our team is committed to making every experience as smooth and seamless as possible, and it’s amazing to know that we’re succeeding in that goal. We truly value the partnership we’ve built with you and look forward to continuing to support your projects in the future! Thank you for your trust and kind recommendation.
Long Term Partner
CMI has been a partner of ours since before 2018. We love the product and service we receive from them on our Multi-Family projects. Its a quality product with a great warranty for a very affordable price. We use both kitchen and bath products along with bathroom accessories. We have been long time users of their NOBLE line and more recently started using their Dillenger series and we are very happy with the product.
Response from Compass Manufacturing International
Trent,
Thank you for your thoughtful review! We truly appreciate your continued partnership and trust in CMI over the years. We’re thrilled to know our products and service consistently meet your expectations. We take great pride in offering quality solutions at an affordable price, and it means a lot to know that our Noble Collection, Dillenger Series, and Multi-Family projects have been a great fit for your needs. Your support and loyalty inspire us to deliver the best for our valued partners like you. We look forward to many more successful projects together!
Compass Manufacturing Experience
I have been doing business with CMI since 2012. The partnership has been a great success. The faucets are made well and we sell them to many customer and I even suggest them to friends and relatives. The Delano toilets are a great flushing and a nice looking toilet at a a very good price point. Thanks CMI for what you have done for us.
Keep up the great job..
Response from Compass Manufacturing International
Gary,
Thank you so much for your kind words and long-standing partnership with CMI! We are truly grateful for your support since 2012 and are thrilled to hear that our faucets and Delano toilets have been a great fit for your customers, friends, and family. It means the world to us that you trust and recommend our products. Your feedback inspires us to continue delivering high-quality products at great value. We appreciate your loyalty and look forward to many more years of success together!
Missing part
The product I bought was missing a piece, so I emailed the company and within 1 hour they got back to me and said the part was shipped. That’s what I want in a company. Rapid response time and no questions about the part that I needed. Super helpful in every way possible
Response from Compass Manufacturing International
Lorrie,
Thank you for the kind words. First and foremost, we sincerely apologize for the missing part in your package. We strive to ensure every product arrives complete and ready for easy setup, so we’re sorry for any inconveniences this may have caused. That said, we’re delighted that our team was able to resolve the issue quickly for you. Providing fast, hassle-free support is a top priority for us, and we’re glad we could meet your expectations. Never be afraid to contact us for further assistance! We love supporting our customers.
Stylish, Functional, and Worth Every Penny!
I’ve been using the Compass Aegean Single Handle Coil Pull-Down Kitchen Faucet (SKU 192-7503) for six months and couldn’t be happier. The flexible coil design extends further than my old fixed model, making sink cleaning much easier. The one-hand stream-to-spray switch provides powerful pressure for large pots, and the matte black finish adds a sleek, professional touch—offering the look of a high-end faucet at a great value. Highly recommend!
Response from Compass Manufacturing International
Jeff,
Thank you for sharing your experience! We’re thrilled to hear that our Aegean Single Handle Coil Pull-Down Kitchen Faucet has been a great addition to your kitchen. We’re ecstatic that our product’s design and powerful spray function make everyday tasks easier. Plus, we couldn’t agree more—the matte black finish truly elevates the space’s look! We appreciate your recommendation and are overjoyed that you’re enjoying your product. If you ever need anything, we’re here to help!
great service
Customer service is excellent.. the guys are always very polite, friendly, helpful..great place to order parts from..
Response from Compass Manufacturing International
Richard,
Thank you so much for your kind words! We’re thrilled you’ve had a positive experience with our customer service team. We pride ourselves on being friendly and helpful, so it’s great to know we’re hitting the mark. We appreciate your support and look forward to helping you with all your needs in the future!
Excellent customer service
I installed their new tub fixture kit and broke a piece of the downspout while installing it. A two minute phone call later, and they sent out a replacement part free of charge.
Best phone service ever.
Had a problem with the shower head not getting hot enough hot water. Called the company, and a real person answered the phone, she transfer me to
Jason, and Jason had the problem the problem taken care of in less than 5 minutes.
Response from Compass Manufacturing International
Fred,
Thank you for sharing your experience! It’s great to hear that Jason was able to resolve your shower head issue quickly and efficiently. We aim to provide prompt and helpful service, and it’s wonderful to know we met your expectations. If you need any further assistance in the future, please don’t hesitate to reach out – we’re always happy to help!